Residents Rate Council Services Higher, Yet Participation Declines

The latest annual residents’ satisfaction survey conducted by the council reveals an increase in overall satisfaction among participants, rising to 82% from 79% the previous year. The survey, which took place from May 28 over a month-long period, gathered responses from 195 residents within a regional population of 24,306. Despite the positive trend, participation saw a significant decline, with only 195 respondents compared to 455 in 2023.

This year’s survey highlighted strong satisfaction levels in various services provided by the council. Libraries received the highest score at 96%, followed closely by kerbside recycling at 94%. Other well-rated services included the council offices reception, public toilets, and parks and reserves, all scoring above 90%. Specifically, noise control and sports grounds both achieved a satisfaction rating of 91%.

However, some areas were rated less favorably. The cemeteries and burial process scored 69%, while building consents were rated at 65%. Environmental health inspections and resource consents received even lower ratings at 60% and 41% respectively. Notably, noise control satisfaction improved markedly, increasing nearly 30% from 64% last year to 91% this year.

Shifts in Priorities and Concerns

Participants identified their top three priorities as water supply, sewerage, and economic development. There was a three-way tie for fourth place among footpaths, stormwater management, and the community’s recycling shop. Although the Wastebusters’ Alexandra recycling shop closed in 2023, it continued to be mentioned as a priority by respondents. Additionally, the focus on the council’s elderly persons’ housing units rose significantly, moving from 21st place in 2024 to eighth this year.

The survey results also indicated a decrease in the number of respondents expressing issues with the council, with 7% fewer complaints compared to last year. Among the different wards, Vincent residents reported the highest percentage of problems at 41%, while Maniototo had the least at 21%. The number of respondents from each ward included 82 from Cromwell, 78 from Vincent, 14 from Maniototo, and 13 from Teviot Valley.

Common concerns raised by residents included the need for improved communication regarding council services, enhancing infrastructure before subdivision handovers, and the addition of shade sails at playgrounds. One respondent suggested that having a single staff member handle consent information would streamline the process and improve clarity.

Looking Ahead

Council Chief Executive Peter Kelly expressed gratitude to the community for their participation, stating, “We always want to keep improving. The feedback received will be carefully considered, as there is always room for improvement.” He encouraged greater participation in future surveys, particularly from younger residents and new homeowners, to ensure diverse perspectives are heard.

The council’s commentary on the survey stated that the results carry a confidence level of ±7% at a 95% confidence level, indicating a margin of error that reflects how survey results may differ from actual community sentiments. Kelly noted that the survey results were part of broader community engagement efforts, including projects related to the long-term plan and Southern Water Done Well.

As the council evaluates the survey results, continued engagement with residents will be crucial for addressing concerns and enhancing service delivery across the region.