2degrees Fixes Call Connectivity Issue After Nationwide Outage

Mobile network provider 2degrees has successfully resolved a significant connectivity issue that affected customers’ ability to connect, receive, or make calls across New Zealand. The company first acknowledged the problem on its website shortly after 4 AM on March 14, 2024, and reported that services were restored by approximately 10:40 AM the same day.

During the outage, customers experienced disruptions in their calling capabilities, but 2degrees emphasized that there was no impact on emergency services. Calls to the emergency number 111 continued to function normally throughout the incident, ensuring that those in urgent need were still able to reach assistance.

In a statement addressing the situation, 2degrees expressed its regret for the inconvenience caused to its customers. The company is committed to maintaining reliable service and has taken steps to prevent similar occurrences in the future.

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The swift resolution of this connectivity issue reflects 2degrees’ commitment to customer service and operational resilience, reinforcing its position in the competitive mobile network market in New Zealand.