TeamViewer Reports Surge in AI Adoption, Enhances IT Efficiency

TeamViewer, a leading provider of digital workplace solutions, has announced a remarkable increase in the adoption of its artificial intelligence (AI) offering, achieving over 270,000 remote support session summaries in just three months. This surge reflects a growing reliance on AI tools to enhance IT management and productivity among its customers.

Between August and October 2025, the number of session summaries rose by 400% compared to the previous three months. Approximately 10,000 customers opted to utilize TeamViewer’s AI features, leading to a significant 60% increase in active users from September to October. Customers have reported notable efficiency improvements, including reductions of 5 to 10 minutes in documentation work per IT ticket and up to 25% faster issue resolution.

Strategic Positioning in AI Development

As a pioneer in secure remote connectivity and an established leader in Digital Employee Experience (DEX) management, TeamViewer is strategically positioned to leverage its unique set of proprietary data to fuel further advancements in AI. The company supports over 645,000 paying customers and manages more than 1 billion remote connections annually, providing access to telemetry data from millions of devices. This infrastructure enables real-time monitoring of device health and automatic remediation of IT issues.

Mei Dent, TeamViewer’s Chief Product and Technology Officer (CPTO), remarked on the company’s evolution, stating, “Over the last 20 years, TeamViewer has become synonymous with secure remote connectivity and support. By integrating real-time auto-remediation capabilities and evolving our core business to become proactive and autonomous, we are building the go-to company for IT support and endpoint management in the era of agentic AI.” Dent highlighted the rapid adoption of the AI solutions as a testament to the tangible return on investment (ROI) being realized by customers.

Upcoming Exhibitions and Innovations

TeamViewer will showcase its complete AI offerings at the upcoming Microsoft Ignite conference in San Francisco from November 18 to 25, 2025, where attendees can explore the latest innovations, including autonomous AI agents designed for IT support. The company will feature its advancements at booths #5445 and #1527.

Founded in 2005, TeamViewer has grown from a simple remote access tool to a comprehensive platform that connects individuals with technology, streamlining and automating digital processes. Today, it serves a diverse range of customers, from small businesses to global enterprises, enabling both desk-based employees and frontline workers to optimize their digital workplaces.

As organizations face ongoing challenges associated with global digital transformation—including skilled labor shortages and hybrid work environments—TeamViewer’s solutions continue to demonstrate their value by increasing productivity, minimizing machine downtime, and enhancing both customer and employee satisfaction.

With a reported revenue of approximately EUR 671 million in 2024, TeamViewer SE (TMV) is listed on the Frankfurt Stock Exchange and is part of the MDAX index. The company, headquartered in Göppingen, Germany, employs over 1,900 people worldwide, reinforcing its commitment to innovation and excellence in the digital workplace sector.

For further information, visit www.teamviewer.com.